{"id":119053,"date":"2020-05-15T10:00:36","date_gmt":"2020-05-15T14:00:36","guid":{"rendered":"https:\/\/pureinfotech.com\/?p=119053"},"modified":"2022-05-09T20:02:21","modified_gmt":"2022-05-10T00:02:21","slug":"get-help-windows-10","status":"publish","type":"post","link":"https:\/\/pureinfotech.com\/get-help-windows-10\/","title":{"rendered":"How to get help on Windows 10"},"content":{"rendered":"<p>Although Windows 10 is fairly easy to use and understand, no matter if you\u2019re a beginner or advanced user, there will be times when you may need to get help to fix a problem or learn how to use a feature.<\/p>\n<p>Depending on how you have initially obtained the operating system, there are a lot of options to help on Windows 10. You can use the \u201cTips\u201d app to learn new features, or the \u201cGet Help\u201d app to chat with a virtual assistant to get answers to common questions.<\/p>\n<p>You can use the \u201cTroubleshoot\u201d settings, which offer many automated tools to resolve a long list of common problems, such as problems connecting online, printing, updating Windows 10, and much more.<\/p>\n<p>Also, you can get help on <a href=\"https:\/\/pureinfotech.com\/tag\/windows-10\/\">Windows 10<\/a> using the official community forums, or you can even contact the Microsoft technical support directly, among other ways.<\/p>\n<p>In this <a href=\"https:\/\/pureinfotech.com\/tag\/how-to\/\">guide<\/a>, you\u2019ll learn the different ways to get help on Windows 10.<\/p>\n<ul class=\"toc\">\n<li><a href=\"#get_help_tips_app_windows10\">Get help using the Tips app on Windows 10<\/a><\/li>\n<li><a href=\"#get_help_gethelp_app_windows10\">Get help using Get Help app on Windows 10<\/a><\/li>\n<li><a href=\"#get_help_troubleshoot_windows10\">Get help using Troubleshoot settings on Windows 10<\/a><\/li>\n<li><a href=\"#get_help_microsoft_forums_windows10\">Get help using Microsoft community<\/a><\/li>\n<li><a href=\"#get_help_microsoft_tech_support_windows10\">Get help using Microsoft technical support<\/a><\/li>\n<\/ul>\n<h2 id=\"get_help_tips_app_windows10\">Get help using the Tips app on Windows 10<\/h2>\n<p>If you\u2019re new to Windows 10, the Tips app provides you with a brief tour to get started with the desktop operating system as well as details about recent features added to the latest version and more.<\/p>\n<p>To use the Tips app, use these steps:<\/p>\n<ol>\n<li>\n<p>Open <strong>Start <\/strong>on Windows 10.<\/p>\n<\/li>\n<li>\n<p>Search for <strong>Tips<\/strong> and click the result to open the app.<\/p>\n<\/li>\n<li>\n<p>Select the topic you want to get help on Windows 10.<\/p>\n<p><figure id=\"attachment_119064\"  class=\"wp-caption alignnone\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-119064\" src=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/get-help-windows-10-tips-app.jpg?resize=827%2C560&#038;quality=78&#038;strip=all&#038;ssl=1\" alt=\"Windows 10 Tips app\" width=\"827\" height=\"560\" srcset=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/get-help-windows-10-tips-app.jpg?w=1024&amp;quality=78&amp;strip=all&amp;ssl=1 1024w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/get-help-windows-10-tips-app.jpg?resize=300%2C203&amp;quality=78&amp;strip=all&amp;ssl=1 300w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/get-help-windows-10-tips-app.jpg?resize=847%2C574&amp;quality=78&amp;strip=all&amp;ssl=1 847w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/get-help-windows-10-tips-app.jpg?resize=150%2C102&amp;quality=78&amp;strip=all&amp;ssl=1 150w\" sizes=\"auto, (max-width: 827px) 100vw, 827px\" \/><figcaption class=\"wp-caption-text\">Windows 10 Tips app<\/figcaption><\/figure>\n<\/li>\n<li>\n<p>Continue with on-screen directions.<\/p>\n<p><figure id=\"attachment_119063\"  class=\"wp-caption alignnone\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-119063\" src=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-tips-app.jpg?resize=827%2C560&#038;quality=78&#038;strip=all&#038;ssl=1\" alt=\"Get help on Windows 10 with the Tips app\" width=\"827\" height=\"560\" srcset=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-tips-app.jpg?w=1024&amp;quality=78&amp;strip=all&amp;ssl=1 1024w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-tips-app.jpg?resize=300%2C203&amp;quality=78&amp;strip=all&amp;ssl=1 300w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-tips-app.jpg?resize=847%2C574&amp;quality=78&amp;strip=all&amp;ssl=1 847w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-tips-app.jpg?resize=150%2C102&amp;quality=78&amp;strip=all&amp;ssl=1 150w\" sizes=\"auto, (max-width: 827px) 100vw, 827px\" \/><figcaption class=\"wp-caption-text\">Get help on Windows 10 with the Tips app<\/figcaption><\/figure>\n<\/li>\n<\/ol>\n<p>While in the experience, you can choose from a number of topics, including getting started with Windows 10 with tips for using and customizing the Start and Search experience, and how to move around the Settings app to make the most out of the experience.<\/p>\n<p>The app also offers tips to personalize your experience, details on how to use the most common features and keyboard shortcuts, and best of all, the app even includes a section that explains the latest features available with the version of Windows 10 installed on your device.<\/p>\n<h2 id=\"get_help_gethelp_app_windows10\">Get help using Get Help app on Windows 10<\/h2>\n<p>In the case you\u2019re having problems activating Windows 10, you can\u2019t find a particular setting, or you need an answer to a question, you can use the Get Help app, which uses a virtual assistant to provide help.<\/p>\n<p>To use the Get Help app on Windows 10, use these steps:<\/p>\n<ol>\n<li>\n<p>Open <strong>Start<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Search for <strong>Get Help<\/strong> and click the top result to open the app.<\/p>\n<p><figure id=\"attachment_119065\"  class=\"wp-caption alignnone\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-119065\" src=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-get-help-app.jpg?resize=671%2C747&#038;quality=78&#038;strip=all&#038;ssl=1\" alt=\"Windows 10 Get Help app\" width=\"671\" height=\"747\" srcset=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-get-help-app.jpg?w=671&amp;quality=78&amp;strip=all&amp;ssl=1 671w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-get-help-app.jpg?resize=269%2C300&amp;quality=78&amp;strip=all&amp;ssl=1 269w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-get-help-app.jpg?resize=516%2C574&amp;quality=78&amp;strip=all&amp;ssl=1 516w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-get-help-app.jpg?resize=135%2C150&amp;quality=78&amp;strip=all&amp;ssl=1 135w\" sizes=\"auto, (max-width: 671px) 100vw, 671px\" \/><figcaption class=\"wp-caption-text\">Windows 10 Get Help app<\/figcaption><\/figure>\n<\/li>\n<li>\n<p>Ask your question.<\/p>\n<\/li>\n<\/ol>\n<p>Once you complete the steps, the assistant will provide you with an answer, or it\u2019ll direct you to the forums and offer to contact support if it can\u2019t answer the question.<\/p>\n<h2 id=\"get_help_troubleshoot_windows10\">Get help using Troubleshoot settings on Windows 10<\/h2>\n<p>When you\u2019re dealing with a problem, then you can use the Troubleshoot settings page, which includes several troubleshooters to diagnose and resolve many common problems.<\/p>\n<p>To use the Troubleshoot settings on Windows 10, use these steps:<\/p>\n<ol>\n<li>\n<p>Open <strong>Settings<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Click on <strong>Update &amp; Security<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Click on <strong>Troubleshoot<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Select the troubleshooter that best describes your problem. For example, &#8220;Internet Connections,&#8221; &#8220;Printer,&#8221; or &#8220;Windows Update.&#8221;<\/p>\n<\/li>\n<li>\n<p>Click the <strong>Run the troubleshooter<\/strong> button.<\/p>\n<p><figure id=\"attachment_119066\"  class=\"wp-caption alignnone\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-119066\" src=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-help-troubleshoot-settings.jpg?resize=827%2C454&#038;quality=78&#038;strip=all&#038;ssl=1\" alt=\"Windows 10 Troubleshoot settings\" width=\"827\" height=\"454\" srcset=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-help-troubleshoot-settings.jpg?w=1024&amp;quality=78&amp;strip=all&amp;ssl=1 1024w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-help-troubleshoot-settings.jpg?resize=300%2C165&amp;quality=78&amp;strip=all&amp;ssl=1 300w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-help-troubleshoot-settings.jpg?resize=1020%2C560&amp;quality=78&amp;strip=all&amp;ssl=1 1020w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/windows-10-help-troubleshoot-settings.jpg?resize=150%2C82&amp;quality=78&amp;strip=all&amp;ssl=1 150w\" sizes=\"auto, (max-width: 827px) 100vw, 827px\" \/><figcaption class=\"wp-caption-text\">Windows 10 Troubleshoot settings<\/figcaption><\/figure>\n<\/li>\n<li>\n<p>Continue with the on-screen directions (if applicable).<\/p>\n<\/li>\n<\/ol>\n<p>After you complete the steps, the troubleshooter will diagnose and hopefully fix the problem with Windows 10.<\/p>\n<h2 id=\"\">Get help using Microsoft community<\/h2>\n<p>If you&#8217;re not able to fix the problem with Windows 10, you can also use the official Microsoft community website.<\/p>\n<p>The website is community driven, but you\u2019ll get answers from people who may experienced the same problem, advanced users, and even from the Microsoft support team.<\/p>\n<p>If you can\u2019t resolve an issue, using the community is one of your best options.<\/p>\n<p>To use the Microsoft community to get help on Windows 10, use these steps:<\/p>\n<ol>\n<li>\n<p><a href=\"https:\/\/answers.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">Open the <strong>Microsoft answers<\/strong> website<\/a>.<\/p>\n<\/li>\n<li>\n<p>Sign in with your Microsoft account.<\/p>\n<\/li>\n<li>\n<p>Click the <strong>Windows<\/strong> category.<\/p>\n<\/li>\n<li>\n<p>Click the <strong>Ask a question<\/strong> link from the top-left corner.<\/p>\n<figure id=\"attachment_119069\"  class=\"wp-caption alignnone\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-119069\" src=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/microsoft-forums-askquestion-get-help.jpg?resize=827%2C578&#038;quality=78&#038;strip=all&#038;ssl=1\" alt=\"Microsoft forums ask question option\" width=\"827\" height=\"578\" srcset=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/microsoft-forums-askquestion-get-help.jpg?w=1024&amp;quality=78&amp;strip=all&amp;ssl=1 1024w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/microsoft-forums-askquestion-get-help.jpg?resize=300%2C210&amp;quality=78&amp;strip=all&amp;ssl=1 300w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/microsoft-forums-askquestion-get-help.jpg?resize=821%2C574&amp;quality=78&amp;strip=all&amp;ssl=1 821w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/microsoft-forums-askquestion-get-help.jpg?resize=150%2C105&amp;quality=78&amp;strip=all&amp;ssl=1 150w\" sizes=\"auto, (max-width: 827px) 100vw, 827px\" \/><figcaption class=\"wp-caption-text\">Microsoft forums ask question option<\/figcaption><\/figure>\n<p><strong>Quick tip:<\/strong> Before submit your question, it&#8217;s also a good idea to do a quick search on the forums as someone else might already ran into the same issue, and maybe, there&#8217;s already an answer available.<\/p>\n<\/li>\n<li>\n<p>Type a descriptive title for your question.<\/p>\n<\/li>\n<li>\n<p>Explain your problem with as much details as you possibly can.<\/p>\n<\/li>\n<li>\n<p>Select the Post a question option.<\/p>\n<\/li>\n<li>\n<p>Use the &#8220;Category&#8221; drop-down menu and select the <strong>Windows<\/strong> option.<\/p>\n<p><figure id=\"attachment_119070\"  class=\"wp-caption alignnone\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-119070\" src=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/microsoft-forums-ask-question-help-windows-10-1.jpg?resize=827%2C963&#038;quality=78&#038;strip=all&#038;ssl=1\" alt=\"Microsoft forums question composer\" width=\"827\" height=\"963\" srcset=\"https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/microsoft-forums-ask-question-help-windows-10-1.jpg?w=1024&amp;quality=78&amp;strip=all&amp;ssl=1 1024w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/microsoft-forums-ask-question-help-windows-10-1.jpg?resize=258%2C300&amp;quality=78&amp;strip=all&amp;ssl=1 258w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/microsoft-forums-ask-question-help-windows-10-1.jpg?resize=493%2C574&amp;quality=78&amp;strip=all&amp;ssl=1 493w, https:\/\/i0.wp.com\/pureinfotech.com\/wp-content\/uploads\/2019\/12\/microsoft-forums-ask-question-help-windows-10-1.jpg?resize=129%2C150&amp;quality=78&amp;strip=all&amp;ssl=1 129w\" sizes=\"auto, (max-width: 827px) 100vw, 827px\" \/><figcaption class=\"wp-caption-text\">Microsoft forums question composer<\/figcaption><\/figure>\n<\/li>\n<li>\n<p>Use the &#8220;Windows&#8221; version drop-down menu and select the <strong>Windows 10<\/strong> option.<\/p>\n<\/li>\n<li>\n<p>Click the <strong>Submit<\/strong> button.<\/p>\n<\/li>\n<\/ol>\n<p>Once you complete the steps, it may take a while, but you\u2019re likely to an answer from one or multiple people recommending steps to troubleshoot and resolve the issue.<\/p>\n<p>In addition to the official forums, you can also send your questions <a href=\"https:\/\/twitter.com\/MicrosoftHelps\" target=\"_blank\" rel=\"noopener noreferrer\">@MicrosoftHelps<\/a> on Twitter.<\/p>\n<p>Also, the internet has a lot of solutions. You only need to perform a search using your prefered search engine, such as Google or Bing to find your answer. Just be specific including error, messages, and other keyboard in the query.<\/p>\n<h2 id=\"\">Get help using Microsoft technical support<\/h2>\n<p>Alternatively, you can also contact Microsoft technical support directly by phone or chat to get assistant fixing virtually any problem with Windows 10, Office, and any other Microsoft product.<\/p>\n<p>However, this service isn\u2019t free. If you want to contact the Microsoft support and get a timely answer that will fix your problem, you\u2019ll need to purchase the \u201cAssure software support.\u201d<\/p>\n<p>The service costs $99, and it offers one year of support for Windows 10, Office, and other products, and you can contact the company by phone or chat, and you can even go to a physical Microsoft Store to get technical support.<\/p>\n<p>You can buy the Microsoft Assure software support subscription <a href=\"https:\/\/support.microsoft.com\/en-us\/help\/4467230\/assisted-software-support-options-assure-premium\" target=\"_blank\" rel=\"noopener noreferrer\">in this website<\/a>, and you can learn more about the service <a href=\"https:\/\/support.microsoft.com\/en-us\/help\/4467230\/assisted-software-support-options-assure-premium#assure\" target=\"_blank\" rel=\"noopener noreferrer\">in this page<\/a>.<\/p>\n<p>The company also offers other paid services, but they are one-time support, and they cost half of the yearly subscription.<\/p>\n<p>If you don\u2019t know who to contact for assistant, the company also has a <a href=\"https:\/\/support.microsoft.com\/en-us\/help\/4051701\/global-customer-service-phone-numbers\" target=\"_blank\" rel=\"noopener noreferrer\">directory with all the customer service phone numbers<\/a>\u00a0sorted by region and country.<\/p>\n<h3>Wrapping things up<\/h3>\n<p>We\u2019re focusing this guide on the steps to help for Windows 10, not apps, if you\u2019re having problems with an app, you need to contact the company that designed the software. If you\u2019re getting started with an app, or you want to learn a little more about the app, you can always press the <strong>F1<\/strong> key while in the app to open the help page.<\/p>\n<p>In the case that you\u2019re using an OEM device (a branded computer, such as from Dell, Asus, Acer, HP, etc.), you need to contact your manufacturer support for software or hardware support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re having problems using Windows 10, these are the best ways to get help.<\/p>\n","protected":false},"author":2,"featured_media":119072,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[10],"tags":[1292,2540],"class_list":["post-119053","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-office-365","tag-windows-10"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to get help on Windows 10 - Pureinfotech<\/title>\n<meta name=\"description\" content=\"You can get help on Windows 10 with the Get Help and Tips apps, forums and tech support, and more to fix problem and learn more. 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